payment
Accepted payment options
- Payment via PayPal Express
- Payment via PayPal
- payment with credit card
- Payment in advance by bank transfer
- Payment via Twint
- Payment via Apple Pay
More payment details:
When paying by credit card, your credit card account will be debited upon conclusion of the contract.
shipping area
FIVE delivers throughout Switzerland and to Liechtenstein . If you want your delivery to the EU, please switch to the German shop .
Shipping
From an order value of CHF 50.– we deliver free of charge . Below that we charge CHF 4.90 for packaging and shipping.
We only send gift vouchers by email. Therefore there are no shipping costs.
delivery times
Unless a different period is specified in the respective offer, the goods will be delivered within 1-2 days if the order reaches us before 12 noon (if advance payment has been agreed, after the date of your payment instruction). We ship with A-Post/Priority from our warehouse in Mönchaltorf, Zurich. Please note that there is no delivery on Sundays and public holidays.
tracking
- Deliveries with only one product are sent by post and without tracking .
- All orders containing two or more products will be provided with a tracking number. As soon as we have handed over the package to the post office, you will receive an e-mail with your personal tracking number .
If you have problems with your delivery, we are happy to try to help you. Get in touch with us.
reusable system
All deliveries with at least two products are sent by default in reusable postal packaging . The postman usually hands over the delivery to you personally at your front door and takes the yellow Dispobox and stuffing material back with them. Sometimes the box is deposited in the milk box. In this case, please simply remove the products and leave the box in the milk box so that it can be taken away from there. Details on the reusable box .
Shipping in a disposable cardboard box is still possible , you can select this option during the ordering process.