Accepted payment options

  • Payment via PayPal Express
  • Payment via PayPal
  • Payment by credit card
  • Payment in advance by bank transfer
  • Payment by Twint
  • Payment via Apple Pay

Further details on payment:

When paying by credit card, your credit card account will be debited upon conclusion of the contract.

Shipping area

FIVE delivers Switzerland and to Liechtenstein. If you want your delivery to the EU, please switch to German shop.

Shipping costs

From an order value of CHF 50.– we deliver free of charge. Below that we charge CHF 4.90.

for packaging and shipping

We only send gift vouchers by email. Therefore, no shipping costs apply.

Delivery times

Unless a different period is specified in the respective offer, the goods will be delivered within 1–2 days, provided that the order is placed with us before April 12 arrives (after the time of your payment instruction if prepayment has been agreed). We ship with A-Post/Priority from our dispatch warehouse in Mönchaltorf, Zurich. Please note that there is no delivery on Sundays and public holidays.


  • We send deliveries with only one product by letter post and without tracking.
  • All orders containing two or more products will be provided with a tracking number. As soon as we have handed over the package to the post office, you will receive an e-mail with your personal tracking number.

If you have any problems with your delivery, we are happy to try to help you. Get in touch with us.

Reusable system

We send all deliveries with at least two products by standard in reusable shipping packaging from the post office. The postman usually hands over the delivery to you personally at your front door and takes the yellow Dispobox and stuffing material back with them. Sometimes the box is deposited in the milk box. In this case, please simply remove the products and leave the box in the milk box so that it can be taken away from there. Details on returnable box.

Shipping in a disposable cardboard box is still possible, you can select this option in the ordering process.