FIVE delivers throughout Switzerland and to Liechtenstein. If you want your delivery to the EU, please switch to the German shop.
From an order value of CHF 50 we deliver free of charge. Below that value we charge CHF 4.90 for packaging and shipping.
We are fast! If you place your order on weekdays before 12 noon, we usually ship the same day with A-Post/Priority from our warehouse in Mönchaltorf, Zurich. After that, your delivery is in the hands of the Swiss Post and in most cases will arrive on the next working day. Please also check your milk crate, because the package will fit in there.
- Deliveries with only one product will be sent by letter post and without tracking.
- All orders containing two or more products will be provided with a tracking number. As soon as we have handed over the package to the post office, you will receive an e-mail with your personal tracking number. It is the treasure map to your delivery, so keep it safe. And if you wonder after a few days where the package from FIVE has gone, just check the tracking link.
No matter if with or without tracking: Please contact us if your delivery is already on the way for more than 7 working days.
All deliveries with at least two products will be shipped by standard in a reusable shipping package of the post office. The postman or postwoman will usually hand over the delivery to you personally at your front door and take the yellow Dispobox together with the stuffing material straight away. Sometimes the box is left in the milk crate. In this case, please simply remove the products and leave the box in the milk crate so that it can be taken back from there.
Shipping in a disposable cardboard box is still possible, you can select this option in the order process.