We grant you more than the statutory right of withdrawal for unopened goods. You can also return us opened products.

The right of withdrawal for opened products can only be claimed once per product: Products that have been ordered twice and that have been opened or products that have already been reimbursed for a previous order are excluded from the right of withdrawal.

So that we know whether we need to dispose of the product or not, we would be extremely grateful if you provided information. You can find all information on our cancellation form. Please send this back to us together with the products. This way we can allocate your return to your order and you will get your money back faster. Please note that the postage for the return is at your expense. Please vrequest a receipt so that you can show us proof of your return.


Right of withdrawal for consumers

(A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to their commercial or independent professional activity.)

Revocation instructions

Right of withdrawal

You have the right to withdraw from this contract within one month without giving reasons.
The withdrawal period is one month from the day

- on which you or a third party named by you who is not the carrier who has taken possession of the goods, if you have ordered one or more goods as part of a single order and it is delivered in the same way;

To exercise your right of withdrawal, you must us (Five Skincare GmbH, Badenerstr. 575, 8048 Zurich, telephone number: +41797186083, e-mail address: hello@fiveskincare.com) by means of a clear statement (e.g. a sent letter or e-mail) about your decision to withdraw from this contract. You can use the attached model cancellation form, which is not mandatory.

To meet the cancellation period, it is sufficient for you to send the communication about exercising your right of cancellation before the cancellation period has expired .

Consequences of revocation

If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a different type of delivery than that of have chosen the cheapest standard delivery offered to us) immediately and at the latest within 14 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent the goods back , whichever is earlier.

You have the goods immediately and in any event not later than 14 days from the day on which you inform us of the cancellation of this contract, returned or handed over to us or to Five Skincare GmbH, c/o Fulfillment.swiss, Isenrietstrasse 19, 8617 Mönchaltorf, Switzerland . The deadline is met if you send the goods back before the period of 14 days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any diminished value of the goods if this diminished value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goodsReasons for exclusion or expiry

The right of withdrawal does not apply to contracts

  • for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • for the delivery of goods that can spoil quickly or whose use-by date would quickly expire;
  • for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations on the market over which the entrepreneur has no influence;
  • for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts

  • for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
  • for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature;
  • for the delivery of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery.


Example cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

  • To Five Skincare GmbH, Badenerstr. 575, 8048 Zurich, email address: hello@fiveskincare.com:
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*)/ received on (*)
  • Name of consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only if notification is on paper)
  • date
(*) Delete where not applicable.

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